Returns & refunds
A clear guide to returns, refunds, and getting a little help with your order.
Returns & refunds
The right next step depends on what you ordered. Here’s how we can help with ready-made guest-brand pieces and products made just for your order.
Request an eligible return within 30 calendar days of delivery. Items must be unused, unworn, unwashed, and in original condition with original tags and packaging. Hosiery and other hygiene-sensitive items must also be unopened.
Approved eligible returns have no return-label fee and no restocking fee. Contact us first: we’ll review your request and arrange the correct label and instructions with the supplier. Different brands may need separate packages.
Except where applicable law requires otherwise, change-of-mind returns or exchanges aren’t accepted for made-to-order or personalized products, an incorrectly selected size or color, or approved personalization.
That restriction does not apply to a confirmed defect, damage, misprint, or incorrect item. Please check the size chart, color, and personalization before ordering—and contact us if there’s a problem.
Contact info@thebayeditmagazine.com with your order number and the item you need help with.
For damage, defects, misprints, or an incorrect item, include clear photos of the item, the issue, and relevant packaging or size label.
We’ll review your request and provide next steps. Don’t send anything back until we provide instructions; use the return address we give you.
For an approved ready-made return, the refund is processed after the supplier receives and processes it. Refunds go to the original payment method; your bank or payment provider may need additional time. Returns and refunds from different partners may be handled separately.
Contact us immediately. We’ll check with the fulfillment partner, but changes may no longer be possible once production, packing, or dispatch has begun.
Our team is here to help. Email us with your order number so we can look into it.
Read the full Returns & Refunds policy for complete terms. Nothing in this guide limits mandatory consumer rights.
View full returns policy ↗
